Privacy Policy

Last Updated: 8/18/2025

IMPORTANT PRIVACY NOTICE

This Privacy Policy describes how RescuePC collects, uses, and protects your information. By using our software, you consent to the practices described in this policy.

1. Information We Collect

Personal Information:

  • Name and contact information when you purchase or register
  • Payment information (processed securely by Stripe)
  • Email address for communications and support
  • License key and activation data

Technical Information:

  • Device information and system specifications
  • Software usage statistics and performance data
  • IP address and location data for security
  • Error logs and crash reports

Usage Data:

  • Feature usage and interaction patterns
  • Support requests and communication history
  • License activation and renewal data

2. How We Use Your Information

We use your information to:

  • Provide and maintain our software services
  • Process payments and manage licenses
  • Send important updates and security notifications
  • Provide customer support and technical assistance
  • Improve our software and develop new features
  • Ensure software security and prevent fraud
  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in these limited circumstances:

  • Service Providers: With trusted partners who help us operate our services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger or acquisition
  • Security: To prevent fraud or protect against security threats

All third-party service providers are bound by strict confidentiality agreements.

4. Data Security

We implement industry-standard security measures to protect your information:

  • 256-bit SSL encryption for all data transmission
  • Secure servers with military-grade protection
  • Regular security audits and vulnerability assessments
  • Access controls and authentication systems
  • Data backup and disaster recovery procedures
  • Employee training on data protection

While we strive to protect your data, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services

You may request deletion of your data at any time, subject to legal requirements.

6. Your Privacy Rights

You have the right to:

  • Access and review your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your personal information
  • Object to processing of your data
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, contact us at privacy@rescuepcrepairs.com

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website usage and performance
  • Provide personalized content and features
  • Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own.

We ensure appropriate safeguards are in place for international transfers, including:

  • Standard contractual clauses
  • Adequacy decisions
  • Certification schemes
  • Other approved transfer mechanisms

9. Children's Privacy

Our software is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

We will notify you of any material changes by:

  • Emailing you directly
  • Posting a notice on our website
  • Updating the "Last Updated" date

Your continued use of our software after changes constitutes acceptance of the new policy.

Contact Us

RescuePC

Privacy Officer: privacy@rescuepcrepairs.com

Legal Inquiries: legal@rescuepcrepairs.com

General Support: support@rescuepcrepairs.com

Data Protection Officer: dpo@rescuepcrepairs.com