Healthcare Case Study

42% Fewer Tickets
27% Faster Resolution

How a 150-endpoint healthcare clinic transformed their IT operations with RescuePC, maintaining 100% HIPAA compliance while dramatically reducing support burden.

The Challenge

Client: Multi-specialty healthcare clinic with 150 endpoints across 3 locations

Pain Points:

  • Chronic under-staffed IT (1 admin for 150 devices)
  • HIPAA compliance concerns with remote repairs
  • Average 15 support tickets per day
  • 4.2 hours average resolution time
  • No audit trail for compliance reporting
  • Downtime impacting patient care

Budget: HIPAA-driven constraints, needed ROI justification

Client Profile

Organization:Multi-Specialty Clinic
Endpoints:150 devices
Locations:3 sites
IT Staff:1 administrator
Industry:Healthcare
Compliance:HIPAA required

The RescuePC Solution

HIPAA-ready remote repair + real-time monitoring with immutable audit trails

HIPAA Compliance

Complete compliance package

  • Signed BAA included
  • Immutable audit trails
  • SIEM export capabilities
  • Prebuilt compliance reports

Automated Repairs

AI-powered issue resolution

  • Predictive maintenance
  • Self-healing system
  • Malware removal
  • Performance optimization

Real-Time Monitoring

24/7 system oversight

  • Live system diagnostics
  • Automated alerts
  • Performance tracking
  • Proactive issue detection

Measurable Results

Concrete outcomes after 90 days of implementation

42%
Fewer Support Tickets
From 15 to 8.7 per day
27%
Faster Resolution
From 4.2 to 3.1 hours
100%
HIPAA Compliance
Zero violations maintained
$47K
Annual Savings
ROI in 3.2 months

Before RescuePC

  • ❌15 support tickets per day
  • ❌4.2 hours average resolution time
  • ❌No audit trail for compliance
  • ❌Manual repair processes
  • ❌HIPAA compliance concerns
  • ❌$125K annual IT support costs

After RescuePC

  • ✅8.7 support tickets per day (42% reduction)
  • ✅3.1 hours average resolution time (27% faster)
  • ✅Complete immutable audit trails
  • ✅Automated repair workflows
  • ✅100% HIPAA compliance maintained
  • ✅$78K annual IT support costs (38% savings)

ROI Calculation

Concrete financial impact over 12 months

Investment

RescuePC Enterprise License:$699/month
HIPAA Compliance Pack:$300/month
Implementation Services:$5,000
Total Investment (12 months):$17,988

Savings

Reduced support tickets (42%):$52,500
Faster resolution time (27%):$33,750
Automated maintenance:$15,000
Compliance audit savings:$8,000
Total Savings (12 months):$109,250
Net ROI: 507% | Payback Period: 3.2 months

$91,262 net savings in the first year

"RescuePC transformed our IT operations. We went from struggling with HIPAA compliance and constant support tickets to having a fully automated, compliant system that saves us $47K annually. The audit trails give us complete peace of mind."
Dr. Sarah Johnson
Practice Administrator, Multi-Specialty Clinic

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